What happens if a generation fails?

Failed, timed-out and post-processing-failed generations return their credits when the tool or My images page checks their status. A failed Standard generation returns 2 credits.

In Batch processing, each photo is charged on its own. If one photo in a batch fails, only that photo's credits are returned, and you can upload it again on its own.

A failure is different from a result you do not like. Every new version of an image is a new generation and uses another 2 credits. If an image finished but is not usable, for example the print changed or part of the mannequin is still visible, contact us with the image and we will look at it. Credits used on images you downloaded and kept are not refunded.

To reduce failed or poor results, upload a JPG, PNG or WEBP of up to 15 MB with a short side of at least 800 px. Show the whole garment from the front, use even light and a plain background, and keep one garment per photo.

If you are checking a batch, match each completed image to its original before deciding which garment to submit again. You can keep the completed photos and work on the one that needs another attempt in Single item processing.